Privacy Policy

This page explains what we collect through the booking form and our site, why we collect it, and how you can access, update, or delete your information.

LAST UPDATED: 20 September 2025

What we collect

Information you submit (booking/contact forms):

  • Full name, phone, email

  • Organization/Fiancé (optional)

  • Address, city, postal code (and venue/location if provided)

  • Event date, type of event, start and end times (including AM/PM and time fields)

  • Approximate attendee count

  • “How did you hear about us?”

  • Additional notes (e.g., music preferences, announcements)

Information collected automatically (site use):

  • Cookies and similar tech

  • IP address, device/browser info, pages viewed, referring URL, timestamps

  • Ad/analytics identifiers from platforms you’ve consented to use (e.g., Google/Meta)

Optional files/media: If you upload a document or send music lists, we store those to deliver your event.

How we use your information

  • Provide quotes, confirm availability, and communicate about your event

  • Prepare run-of-show details (ceremony/cocktail/reception timing, song lists)

  • Send confirmations, invoices, and service updates

  • Improve site performance and measure marketing (analytics and pixels)

  • Meet legal, tax, and insurance requirements

Legal bases (for visitors in the EU/UK)

  • Contract: to provide a quote/perform services you requested

  • Legitimate interests: site security, service improvement, basic analytics

  • Consent: marketing emails, retargeting pixels (where required)
    You can withdraw consent at any time

Sharing your information

  • Functional cookies keep the site working (e.g., remembering form choices).

  • Analytics help us understand visits and page performance.

  • Ad pixels (e.g., Google/Meta) may record a successful form submission (e.g., on the Thank You page) so we can measure campaigns.

Your browser may let you block cookies. Some features may not work without them.

Cookies, analytics, and pixels

We do not sell personal information. We share only with:

  • Providers that help us run the business (hosting, email, CRM, billing, analytics, ad platforms that place pixels)

  • Professionals (accounting/insurance) if required

  • Authorities if legally required or to protect rights/safety

Each provider is bound by contract or terms to safeguard your data.

Data retention

  • Inquiries/booking details: 24 months after last activity (or longer if you become a client, typically 5 years for contracts/invoices).

  • Site logs: 12 months.

We may keep limited records if required by law or to resolve disputes.

Security

We use reasonable technical and organizational measures to protect data (encrypted transport via HTTPS, access controls, least-privilege access). No method is 100% secure, but we work to prevent unauthorized access or misuse.

Children’s information

Our services are not directed to children under 18. If you believe a child provided information, contact us and we’ll delete it.

Your choices & rights

  • Access, correct, or delete your information

  • Opt out of marketing emails

  • Limit or object to certain processing (where applicable)

  • For CA residents (CCPA/CPRA) and EU/UK residents (GDPR), you may have additional rights. We’ll verify your identity before fulfilling requests.

To make a request: email [email protected] or use our contact form. We’ll respond within required time frames.

International transfers

If data moves across borders, we use appropriate safeguards (e.g., approved contractual clauses) where required.

Third-party links

Our site may link to external pages (e.g., venue or music resources). Their privacy practices are separate from ours.

Changes to this policy

If we update this policy, we’ll revise the “Last Updated” date above. For material changes, we’ll provide notice on the site.

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